Customer Success

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Job Description

  • Ensure a consistent and exceptional customer onboarding experience
  • Serve as a single point of contact with new clients
  • Conduct institute training, provide the client with an on-boarding check-list, assist them in creating batches and listing courses
  • Coordinating with the back-end team to creating new certificate templates
  • Assist institutes with queries, take feedback and suggestions
  • Leverage feedback for continuous improvement to the on-boarding process
  • Upsell Certif-ID

Requirement

  • Ability to coordinate and manage a team
  • Understand the vision and mission of Certif-ID
  • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
  • Keen eye to detail; commitment to deliver high-quality performance
  • Strong analytical skills and ability to provide value-added insights; possess excellent MS-Excel, MS-PowerPoint, and MS-Word skills
  • Strong interpersonal skills with an inquisitive and creative nature
  • Working Days: 5 Days a Week
  • Job Nature : Full Time.
Job Type: Full Time
Job Location: Bengaluru

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